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Beyond education
Customer Education: a guide for teachers
By Devin Lewis, Founder of NextGround
- Makes tutorials
- Teaches customers
- Writes guides
- Tracks usage
You might like this if
- You explain things people finally understand
- You like product work
- You want to build once, teach many
What the job is
Customer education teams teach a company's customers how to use its product, through videos, help articles, courses, and live webinars.
A day in the role
Recording a tutorial video, writing a help article, reviewing which lessons customers drop out of, and planning a new learning path.
Teaching skills that translate
Explaining things so people finally get it, and building a lesson once that works for many learners.
How teachers get there
Pick a product you know well and build a short sample course or tutorial series for it.
Pay and outlook
Occupation: Training and development specialists (closest match)
- Median pay
- $69,280
- Projected growth
- 11% through 2035
View the source. Data as of May 2025 wages, 2025 to 2035 projections, Bureau of Labor Statistics.
NextGround can help you prepare for
Curriculum for usersVideo and docsLearning pathsEnablement metrics